An Education Revolution in Real Estate is Sorely Overdue

With the Federal election unfolding the concept of an education revolution has pricked my ears up. Recently the Marquette Turner Director's convened a "think tank" where we spent two days in lockdown considering how best to continue educating our team as well as what new initiatives could help in attracting high calibre individuals to our company and also the industry as a whole. Simon Turner, Christine Watson and myself are committed to a transformed industry where tertiary level training is compulsory and negotiation is formally taught and examined. Our vision is to see the real estate industry in Australia mature into the profession that it needs to be - much like Accounting, Medicine and Law.

The reality is that real estate agents are one of the highest paid consultants in any industry, yet the entry requirements are so low and the training reality is that very few people ever fail once enrolled in the course. The "pass everyone" mentality is continuing to see hundreds of people enter the industry - most really should not be there. I have listened to the education plans of both major parties and while they are both touting to increase spending on education there appears to be little focus on improving or completely restructuring the training requirements for real estate and other professions which are in desperate need of an overhaul. Marquette Turner is a fierce opponent of the "increase places" education revolution that seems to be the centrepiece of what we are hearing. Simply increasing the number of places does not improve systems that are clearly failing and in need of immediate attention.

It was only yesterday when I was told of a real estate agent in Newcastle offering a potential purchaser part of his commission if he were to buy a house from him. This sort of person should not be in the industry and is a perfect example of why a formal, tertiary level qualification is so desperately needed at Bachelor level as part of the process of cleaning up the real estate industry. More places in existing training programs where standards are low and almost everyone is guaranteed to pass is just not the answer. Let's hope our politicians are listening. This is something that Marquette Turner is working diligently towards. Michael Marquette

Clients & Customers - What's the Difference?

Clients and Customers – What’s the Difference?

As a buyer of a property, have you ever felt totally ignored by the sales agent? Have you put in an offer for a property, been advised by the agent that it would be accepted and then told you have missed out because someone else has offered more than you? Does this sound familiar? There is one explanation for this. Real estate agents work with clients and customers, but fail to recognise that in this industry there can often appear a distinct difference.

The legal definition of a “client” in the world of property is the person who has signed a written contract with the estate agent and who will be paying the fee for service once the property has sold. In other words, the vendor or seller of the property is the person with whom the estate agent has a written contract or Agency Agreement with and therefore is the person the agent will receive their commission from.

Customers or buyers do not have a written agreement with the estate agent, (unless it is with a Buyers Agent – which is a totally separate agreement) and therefore do not pay any fees to the agent when the sale is transacted. To some agents, this means the vendor is treated with the utmost respect and courtesy, at the expense of the buyer.

Unfortunately many real estate agents lose sight that buyers of properties may well become vendors of properties. Not to mention the lost opportunity to have business referred because of outstanding service.

Thankfully times have changed. Marquette Turner recognises that true customer service is of the major factors both clients and customers seek. Real estate is a service industry after all, and should be no different to the major airlines, etc, in seeking to provide a service that is second to none.

Christine Watson

Email: christine@marquetteturner.com.au

Telephone: 1300 737 778

Marquette Turner - Changing the Face of Real Estate

It is no secret that Marquette Turner are something different! We are keen to educate the public to ensure that as many people we deal with are "property intellectuals". Whilst such a concept may not seem particular akin to real estate, Marquette Turner's desire to form long-term relationships with vendors, buyers, tenants etc - who ultimately became great and trusted friends - rather than focus on "the quick buck" whereby we can not see past a property transaction ultimately means that by educating those that we come in contact with provides great long-term benefits to all involved.

We have both youth and experience on our side. We have a hunger, boundless enthusiasm and Entrepreneurialism that quite easily makes us stand-out from the local agent that has little desire or interest in looking beyond "getting a listing, getting a buyer, and getting a commission". They have no incentive to do anything more, which ultimately means that the customer's and clients that are unfortunate enough to come in touch with them will rarely receive an experience that is outstanding.

This is one of the significant reasons that makes Marquette Turner so unique. We are in a position to look to the long-term, which means that our immediate actions, as well as those in the near and distant future are always in the best-interests of everyone.

Both Michael Marquette and myself are constantly looking at other industries to see how we can "do things better". You only have to see some of the huge press coverage that our unique Concierge service received in the national and local press to see how we really are trying to raise the bar in a service industry that is renowned for offering, at best, a very average service experience.

The Marquette Turner team is excited at any opportunity to demonstrate what sets us apart from "traditional agents". Thus whether you're a tenant, vendor, buyer, or just someone that is interested in learning more about real estate, please feel free to contact any of us. Call 1300 737 778 or visit www.marquetteturner.com.au

You can even Skype us on Marquette Turner and Marquette Turner1! Simon Turner

Should I Borrow the Entire Purchase Amount PLUS Costs?

If you are considering buying a property and are tempted to borrow the entire purchase price, as well as enough to cover all the other outgoings such as stamp duty and conveyancing, Marquette Turner will always advise you to err on the side of caution, as enticing the opportunity may seem to be.

As is always the case with property, make sure you are looking at your long-term goals, and never be unaware of economic factors, regardless of how “novice” you may rate yourself in such issues.

Think of a worst-case-scenario: don’t try to relate to your comfort zone now, relate to issues that may make your like somewhat more difficult.

Remember, the more equity you have in the property you are buying the more comfortable position you are in. This will allow you to weather booms and busts, and all investment cycles.

Listen to your head and think of the long-term. And of course, never be afraid to ask Marquette Turner for a little bit of guidance. Our team are always available to offer our assistance and thoughts (real estate or not!) but remember that it’s always better to ask the question than regret it down the track.

Simon Turner, Marquette Turner

Home owner tricks to boost property prices

MOST real estate veterans know the trick of brewing coffee when you're trying to sell your house, but some savvy vendors are taking dressing up the family home to a new level - parking shiny luxury cars in the driveway.

Sydney agents are taking an extra step to boost house prices by as much as 10 per cent by using props, cleaners and expensive cars to make the first impression count.

Real estate firm Marquette Turner now offers a complimentary "CONCIERGE" service to help increase the final sale price with some simple yet effective techniques.

Parking a brand new flash BMW in the driveway is hardly subtle, but it works, Marquette Turner partner Michael Marquette said.

"Impressions count right from the start, first impressions really do matter," he said.
"We have a deal with a BMW outlet and for every home we can choose what sort of product might best suit that home."

"We see prices rise 5 to 10 per cent, and sometimes even more," Mr Marquette said.
Having the front garden and lawns prepared and manicured professionally before the open house is another good tip.

There are also techniques that can improve the interior.

"We make sure people take down photos, otherwise buyers walk around looking at them instead of the house.


"We also give advice on making sure the place has a fresh coat of paint if it needs it - which costs next to nothing.


"And we'll bring flowers to provide the right aromas. It's the things that make people feel comfortable and at home."


The agency will also bring a carer along to take pets for a walk while the doors are open.

From the Daily Telegraph. Written by Rhys Haynes. August 04, 2007

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Improving security during Open for Inspections

Improving security during Open for Inspections

Whether your home is for sale or for lease; whether you are an owner or a tenant, there is always an uncomfortable feeling during open homes that strangers are being allowed into your home and have almost free reign amongst your belongings.

Marquette Turner has introduced a policy that all guests to open homes are required to show some form of photo ID. We believe this provides greater security and peace of mind for all involved. And judging by the response from prospective purchasers that have experienced this policy thus far, they whole-heartedly agree what a sensible idea it is, fully aware how they would feel if it was their home people were viewing.

Know the limits when buying strata-title properties

Shane McNally from Australian Property Investor writes: Around Australia, commonsense plays a major role in defining common and private property but the experts urge investors to take nothing for granted. Understanding your rights and obligations, they say, could prevent a lot of heartache and expense at a later stage.

The states and territories vary in their strata-title laws and what is the rule of thumb in one state may not be the case in another. We’ve asked the various experts to explain.
New South Wales

Wally Patterson from Dynamic Property Services advises buyers to study the registered strata plan. He says common property is any area of land or a building not included in a specific lot and that boundaries are generally formed by the upper surface of the floor, under surface of the ceiling and external boundary walls including doors and windows.

“The owners’ corporation looks after the common property including all repairs, unless agreed by a special resolution,” he adds. “This includes replacing and renewing common property.”
Patterson says floors including ramps and stairways, external walls, wiring and pipes servicing more than one lot, the slab dividing two storeys and even balcony doors could and often do constitute common property.
Victoria

In Victoria, when a plan of subdivision is registered, designated common or shared property is created and a body corporate is deemed to exist. Institute of Body Corporate Managers president Andrew Dawson says the balance of property on the plan of subdivision is generally private property plus easements.

“So as to determine private or common property, an apartment owner makes reference to the relative plan of subdivision which is always in the contract of sale,” he adds. “The plan of subdivision clearly defines private lots and common boundaries.”